ctrlaltjosh Infrastructure & Ops
System Online // FL Support

IT Support & Wi‑Fi Repair in Melbourne, FL
That Just Works.

Wi‑Fi drops, slow computers, and “nothing works.” We fix the friction for homes and small businesses across Melbourne and the Space Coast — so you can focus on life and work. 

Explore Services

Targeted Solutions

Proven systems and scenario-based packages for common technical needs.

Capabilities

Tailored engineering to resolve complexity and secure operations.

Process

Clear diagnosis, clean implementation, and guardrails so it stays fixed.

Local Support // Space Coast

Local IT Support in Melbourne & Brevard County

We serve Melbourne, West Melbourne, Palm Bay, Indialantic, Satellite Beach, and the surrounding Space Coast. Get help remotely or on‑site depending on the issue — fast, documented, and easy to understand.

Service Area
Melbourne, FL
Support Modes
Remote + On‑site
Response
Same‑day when possible

Reviews

Short, realistic feedback from people who needed things to work — fast.

Joshua Arebalo

Experience

15+ years leading technical operations, building analytics platforms, and engineering support systems that scale.

90+
Employees Managed
$5M
Annual Savings (Apple)
67%
Resolution Time Cut
100%
SLA Compliance
Current 2024 – Present

Technical Support Team Supervisor

Firstsource Solutions — Melbourne, FL

Supervise ~8 technical support agents while architecting internal analytics and compliance systems that transformed performance governance across the organization.

Built role-based PIP tracking platform (Cloudflare Workers + D1) — compliance from 75% → 90% Automated 4-week audit enforcement with 95% threshold validation Achieved 100% SLA compliance Reduced call volume 20% via AI-driven root cause analysis on 7,000+ tickets Browser-based analytics platform for large CSV/XLSX datasets
2021 – 2023

Service Desk Supervisor

LKQ Corp — Nashville, TN

Supervised ~30 technical support agents serving an organization of 30,000 employees, resolving Tier 1 issues under ITIL-aligned governance.

Reduced resolution time 67% (60 → 20 min) Increased retention 30% through structured career frameworks Implemented LMS — 22% headcount efficiency gain Managed 18 analysts under ITIL governance
2020 – 2021

Help Desk Manager

Civic Actions — Remote

Maintained 99.9% uptime during the VA.gov Drupal transition, supporting a critical federal platform.

99.9% uptime during VA.gov migration Reduced user-reported issues by 40% Executive-level reporting — 25% decision alignment improvement
2013 – 2018

Technical Support Supervisor

Apple, Inc. — Remote

Led 23 remote representatives through high-volume product launches, engineering KPI systems that drove measurable cost savings.

Saved $5M annually via KPI redesign during product rollouts Reduced resolution times 50% during launch cycles Top 5% performer company-wide (as advisor) Mentored 200+ staff, trained groups of 100+
Earlier

Data Analyst — The Coca-Cola Company

Database migration for executive leadership with 100% data integrity. Enhanced Salesforce mapping models, boosting visualization accuracy by 20%.

Legal Assistant — Boga, Edwards Law Group

Documentation and filings support for two attorneys, improving case prep efficiency by 25%.

U.S. Navy 2004 – 2008

Petty Officer Second Class (E-5)

Oak Harbor, WA — Deployments to Japan & the Middle East
Managed networks for 300+ devices (99% uptime) Administered $1M+ financial account (100% compliance) Two Navy & Marine Corps Achievement Medals

Education

B.A. Psychology & B.B.A. Economics (In Progress)
Kennesaw State University
Six Sigma
Firstsource — 2026
Cybersecurity (NICE Framework)
Federal Veterans Training Program — 2023
Computer Science (ITIL Fundamentals)
Firstsource — 2023

Core Tech Stack

Python JavaScript / TypeScript SQL / T-SQL Cloudflare Workers + D1 React Salesforce ServiceNow Jira Active Directory AWS / Azure / GCP ITIL Operations Linux / Windows Server PowerShell / Bash MySQL / PostgreSQL / SQLite VPN / DNS / Network Security Google IT Support Professional

Common Questions

Do you offer on‑site IT support in Melbourne, FL?

Yes — on‑site is available across Melbourne and nearby Space Coast cities when the issue requires hands‑on work. Remote support is also available for faster turnaround.

What kinds of Wi‑Fi problems can you fix?

Coverage gaps, slow speeds, dropped connections, modem/router setup, mesh tuning, and interference issues. We troubleshoot systematically and document the fixes.

Do you support small businesses?

Yes — SMB systems include security basics, device management, automation, dashboards, and practical workflows. We focus on reliability and clear handoffs.

How do I get started?

Use the “Get Help” button to describe the issue. We’ll respond with next steps and recommend remote vs. on‑site based on the symptoms.

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Secure transmission directly to our engineering queue.

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Pick what applies — I’ll respond with the right next step.

Common home issues